VoiceCyber Co., Ltd. (referred as VoiceCyber) will be participating in the “FiNext – InsurTech 2019 Insurance Technology Summit” which will be held at The Longemont Hotel in Shanghai (1116 Yan’an W Rd, Changning Qu, China) on 19th of June.
During the exhibition, VoiceCyber will exhibit the latest physical stores and contact centers, customer service experience intelligent unified management solution which combining artificial intelligence engine to integrate various data of physical stores and contact centers, in order to implement unified management of voice, video, screen recording, quality inspection, etc in a system. This can achieve multi-dimensional monitoring to the physical store and contact center which maximizing the constraint and regulation of service behavior of employees, effectively protect the legitimate rights and interests of enterprises and customers.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to providing contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.