With the increasing diversification of communication methods, the communication channel between contact center agents and customers is no longer limited via telephone. Modern contact centers have relied on various communication methods such as video, web, email and IM to provide convenient services for customers. The traditional customer service center is transforming into a valuable and profitable center that able to provide value-added services and precise marketing.

The biggest challenge is that numerous systems with the lack of information sharing will eventually leads to information isolation. VoiceCyber VCLog intelligent contact center centralized management platform able to integrate all the data of operation and management for centralized data management to ultimately achieve data exchange.
 

VCLog Centralized Management Platform

VCLog intelligent contact center centralized management platform can effectively record and intelligently manage the multi-channel data of modern contact center. Furthermore, support third-party multimedia application data exchange and perform centralized management.

Solution Advantage

Integrate contact center operation data for centralized management.
Standalone network deployment separated from the existing business network.
RESTful API enables the convenience of customization and 3rd party integration.
Distributed deployment, centralized deployment, hybrid deployment, cloud deployment, flexible solutions.
Integrate with artificial intelligence engine, communicate with artificial intelligence big data, and display in application interface.
Centralized management for voice, video and screen recording, quality inspection, etc. in one system without switching between different systems.
Perform centralized recording and intelligent management on multi-channel data of modern contact centers, support third-party multimedia application data exchange and perform centralized management.