VCLog • MoIP MIC Recording

Record Every Voice and Every Counter Interaction in Physical Stores

When enterprises provide services or promote products to customers through physical stores, the combined solution of SoIP, MoIP, FAPs, and the VCLog recording system captures not only the voice and video interactions between staff and customers but also computer desktop-based customer engagements. The VCLog system enables rapid and efficient searches across thousands of recordings using customer identity information and related business data, allowing quick retrieval of specific audio files, video files, and screen recordings. It provides evidence for resolving customer service disputes swiftly, tools for mitigating operational risks, channels to listen to customer voices and address their needs, and assurance for physical stores to achieve their KPI targets.

Multi-microphone high-definition recording caters to physical stores of varying sizes

The MoIP integrated multi-soundcard recording system is an innovative sound card-based recording product independently developed by VoiceCyber. A standalone device can not only support 20 channels of high-definition analog audio input but also 64 channels of high-definition IP network audio via the Dante audio protocol. For a single high-definition analog microphone, the combination of MoIP and MIC-PRE supports recording in spaces of approximately 150㎡. For high-definition IP network audio protocols, MoIP supports audio input up to 192KHz. Compared to traditional analog audio, IP network audio eliminates the need for complex wiring and avoids audio attenuation over long-distance transmission. This provides enterprises with a convenient solution for rapidly deploying recording devices in physical stores.

Multi-dimensional data capture comprehensively meets diverse enterprise scenario requirements

Synchronized capture of voice, screen, and video data. Modern enterprises require not only voice recording but also full video or screen recording of the entire service process for customer interactions in physical stores. SoIP (Service over IP) captures every customer interaction in a multi-dimensional manner, simultaneously recording voice interactions, screen operations, and video exchanges. Additionally, SoIP supports various microphone types, including high-definition gooseneck microphones, wireless microphones, stereo desktop microphones, and USB desktop microphones.

AIoT recording devices meet the centralized management needs of dispersed stores

AIoT microphones support intelligent noise reduction. VoiceCyber’s FAPs + AIoT Smart Microphone solution effectively suppresses background noise or irrelevant sounds in noisy environments while separately recording the voices of service staff and customers in physical stores. The system also supports speaker separation. Integrated with an AI engine, it enhances the analyzable value of enterprise data. Additionally, FAPs centrally manage all AIoT recording devices (including recording phones, smart microphones, etc.) and files within stores. It simultaneously uploads both phone-based and on-site service process recordings to the VCLog system, enabling centralized management of recordings across scattered branches.

Integrate Contact Centers and Physical Stores

Integrate and Anticipate Customer Needs. When a customer enters a physical store and approaches the counter, staff can immediately view a summary of the customer’s previous interactions with the contact center from days earlier on their screens. This helps tellers better grasp the context of customer interactions and deliver improved service. Similarly, when a customer contacts an agent for assistance, the agent receives predictive insights into the customer’s needs, enabling more efficient service delivery in the contact center.

Unified Operations for Contact Centers and Stores. By leveraging the VCLog recording system and multi-source data from physical stores, businesses can integrate contact center and store operations. Additionally, VoiceCyber’s VCInsider Analytics platform enables deep mining and automated clustering analysis of large-scale structured data. This empowers enterprises to fully understand customer priorities and true needs, build comprehensive customer profiles, and deliver more precise, efficient services.

Diverse and Rich Data Sources. The diversity and richness of data sources allow enterprises to collect, integrate, and analyze data from multiple angles and dimensions. This helps businesses better understand market trends, customer behaviors, competitor dynamics, and internal operations. By accurately reconstructing and analyzing service processes, companies can identify the root causes of complaints or disputes and provide actionable solutions. These capabilities not only enhance customer satisfaction but also safeguard corporate reputation. VoiceCyber offers tailored product combinations to meet diverse needs across various scenarios.

Professional Equipment for Diverse Scenarios, Enabling Precision Audio Capture

Service environments such as bank counters, government service windows, and telecom operator stores are highly complex. With mixed ambient sound sources and severe background noise interference, standard audio capture devices often produce unusable recordings for enterprise intelligent systems. VoiceCyber addresses this challenge through multi-dimensional technical solutions, a professional equipment matrix, and multi-layered capture strategies, delivering full-scenario adaptability. This significantly improves speech capture quality in complex environments, accelerating the precise implementation of intelligent applications.

• ‌Stereo and High-Definition Microphone Adaptability
  MoIP features a standard 3.5mm stereo audio interface. In scenarios requiring precise separation of dual-party dialogues (e.g., service counters), MoIP connects to stereo microphones to record conversations as stereo audio files, which are then pushed to AI engines for text conversion. For environments requiring full ambient audio capture (e.g., service halls), MoIP integrates omnidirectional or directional high-definition microphones to ensure comprehensive, high-quality audio collection compliant with regulatory standards.
• ‌Network Audio System Integration‌
  In digital audio environments, MoIP supports Dante-protocol connectivity via wired networks for high-definition audio transmission. FAPs enhance speech clarity by connecting to smart microphones over networks and leveraging intelligent noise reduction technology.
• ‌Multi-Protocol Compatible Architecture‌
  The system supports dual-mode operation (analog + network audio), ensuring backward compatibility with legacy devices while integrating with intelligent audio processing platforms. This provides high-quality data sources for AI applications such as voiceprint recognition and semantic analysis.

AI Empowerment: Comprehensive Service Quality Insights for Enterprises

Built-in AI Models and Multi-Engine Compatibility. VCLog deeply integrates cutting-edge AI technologies. It not only embeds OpenAI Whisper, achieving a 94.7% transcription accuracy rate, but also offers optimized cost-effective transcription solutions for both call recordings and counter interactions. The system is compatible with over 20 mainstream speech-to-text engines, including Alibaba, Baidu, Google, iFLYTEK, and Microsoft. Additionally, VCLog seamlessly integrates large language models (LLMs) such as Qwen, DeepSeek, and Llama, forming a full-stack AI-powered platform. Combined with multi-dimensional data captured by VCLog, this empowers enterprises to upgrade intelligent applications across scenarios, driving digital transformation and innovation.

AI-Driven Customer Service Enhancement. SoIP, MoIP, and FAPs capture diverse data streams and, via VoiceCyber’s VCBridge MediaAI Connect system, forward them in real time to AI engines. This supports intelligent applications like speech recognition, voiceprint recognition, emotion analysis, and keyword detection. Advanced AI algorithms go beyond transcription, leveraging acoustic analysis to evaluate speech speed, volume, pitch, and other factors, capturing multi-dimensional emotional insights. Integrated with VCInsight, the system enables automated analysis, tagging, scoring, and reporting of massive voice, text, and operational data. This intelligent service management approach helps enterprises deliver superior customer experiences and strengthen competitiveness.

Smart Data Analytics for Precision Insights. Data generated by VCLog, combined with VCInsider, enables multi-dimensional deep analysis through data categorization, correlation, alert management, and customer feedback integration. Leveraging AI and big data technologies, VCInsider’s customized models ensure 100% comprehensive data analysis and precise classification, automatically identifying high-risk interactions. By continuously refining analysis models with customer feedback, the system enhances risk detection accuracy and timeliness. This end-to-end solution not only streamlines risk control and operations but also elevates business security and customer satisfaction, providing robust support for digital transformation.

Linux and Windows Operating Systems are Supported to Better Meet the Requirements of Unified Operation and Maintenance

The system supports all versions of Microsoft Windows and offers deep compatibility with major Linux distributions, including OpenEuler, Red Hat, SUSE, Ubuntu, Oracle Linux, and CentOS. As public and private cloud services accelerate their migration to Linux platforms, seamless compatibility with these Linux OSs has become a critical evaluation criterion for software selection.

Flexible product portfolio

High-security architecture

FAPs & SoIP & MoIP meet different recording scenarios
Combined with VCLog Advance, it can quickly connect with intelligent applications
The centralized management platform manages voice, video and screen recording files at the same time
Provide a centralized and open API interface to flexibly integrate third-party business systems

Transmission security, Files are uploaded using SFTP
Permission security, Provides permission management for different levels and personnel
Data security, Sensitive data is encrypted and stored in the database, and the recording file supports AES256 Encryption and integrity checking
User Security, Use Microsoft generic reminders such as password length, time, and change Security policies to manage

Product Combination Provides Complete Solution

MoIP is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, FAPs, VCBridge, VCInsider, VCInsight, VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

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