Efficient Operations Platform to Enhance Management Efficiency

VCCare (formerly IMAM) is a cloud-based intelligent operations and maintenance application platform. In dynamic and complex business environments, efficient and precise monitoring and management of recording systems are critical. As a professional recording system provider with cutting-edge development capabilities, we have launched our new product — VCCare Audit & OPS/Operations. It supports deployment across multiple operating systems, empowering contact center IT teams to efficiently manage numerous application subsystems. VCCare primarily manages all VoiceCyber products, including VCLog (VCLog Omni Recording), VCBridge (VCBridge MediaAI Connect), VCDiscovery (VCDiscovery AI Supervisor), VCBot (VCBot Automations), VCInsider (VCInsider Analytics), VCInsight (VCInsight AI QM ), and more. It also enables operations monitoring for third-party application servers, creating a seamless closed-loop system integration. With its powerful and practical features, this platform safeguards your enterprise operations while significantly enhancing recording system management efficiency and data security.
   

Intelligent Monitoring Platform to Ensure Data Quality

Real-time recording quality monitoring elevates user data integrity. High-quality recordings are vital for assessing agent performance and resolving disputes in contact centers. VCCare provides comprehensive real-time intelligent monitoring of every customer call. It instantly triggers alerts for anomalies such as recording interruptions, data loss, line noise, or one-way audio. This allows enterprises to promptly identify system anomalies, dispatch technicians to resolve issues, and prevent missing or poor-quality recordings. It mitigates risks of incomplete call data preservation, which could hinder service quality improvements and dispute resolution. In summary, VCCare’s intelligent alert monitoring platform combines robust features — including recording alerts, log keyword monitoring, email notifications, and recording data audits — to deliver a comprehensive, smart, and efficient recording system management solution. Choosing VCCare means embracing a secure and efficient recording management experience, empowering your enterprise to thrive in the digital era.
   

Risk Control to Mitigate Business Risks

Log keyword monitoring ensures recording compliance. Contact centers can customize keywords for monitoring based on industry-specific requirements, such as terms related to critical business data anomalies or recording process failures. VCCare detects these keywords in system logs and issues immediate alerts. Through precise log monitoring, enterprises can swiftly identify critical information from massive log data, detect potential business data losses, reduce risks, and ensure compliant operations.
   

Comprehensive Data Audits to Ensure Authenticity

Data auditing is essential for ensuring the accuracy and integrity of recordings. VCCare offers advanced audit strategies, leveraging intelligent algorithms and verification mechanisms to perform periodic or real-time checks on multi-source recordings migrated to the VCLog system across multiple dimensions. This ensures both the integrity of each recording and the stable operation of the VCLog system.

Audit Strategy 1: Recording and Call Detail Reconciliation
Cross-verifying recordings with call detail records (CDRs) from communication platforms identifies missing data. Users can easily compare daily recording counts with CDR data for discrepancies.

Audit Strategy 2: Historical Recording Verification
Cross-checking with third-party recordings and pre/post-migration data ensures completeness. This safeguards data integrity and consistency during migration, protecting years of accumulated data assets.

Audit Strategy 3: Log Keyword Audits
By monitoring application logs for predefined keywords, users gain early insights into service health. This enables prompt detection of recording anomalies.
   

Unified Management Platform to Boost Operational Efficiency

Infrastructure Monitoring. VCCare provides end-to-system application monitoring, analysis, and alerts, enabling real-time visibility into the status, health metrics, and resource usage of systems like VCLog, VCBridge, VCDiscovery, VCBot, and VCInsight. For industries like finance requiring 24/7/365 operations, it enhances system resilience and ensures uninterrupted platform stability.

IoT Device Monitoring. VCCare integrates with FAPs and IoT recording solutions to monitor the online/offline status of devices like IP phones, smart microphones, and ID badges without client installations. It evaluates device metrics, triggers alerts for anomalies, prevents unexpected failures, and reduces maintenance costs through enhanced reliability.

Professional Client Software. VCCare client software monitors device connectivity and application service statuses. Operators can view real-time/historical metrics (CPU, memory, network, service processes, NAS) and monitor network card traffic to detect packet loss, enabling proactive issue resolution and service improvement.

Flexible Alert Module. VCCare’s integrated email alerts ensure timely notification delivery. Upon triggering alerts, the platform automatically sends detailed emails to predefined addresses. Emails clearly specify alert types, timestamps, affected recordings/logs, and other critical details. This allows managers and technicians to respond immediately, regardless of location, as long as email access is available. For example, in global enterprises, stakeholders can receive alerts via mobile email clients while traveling, coordinate troubleshooting remotely, and ensure uninterrupted recording system operations.

 

Product Combination Provides Complete Solution

VCCare is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, MoIP, FAPs, VCMigrate, VCBridge, VCDiscovery, VCBot, VCInsider, VCInsight, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

 

 

 

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.
 
 

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

 
 
 
Related Product List

846-3801-003, VCCare (IMAM) Base Package (Windows)
846-3801-021, VCCare (IMAM) Target License
846-3801-*** , Product is not all listed out, please call for inquiry