VCLog Omni-Ch Recording

Record Every Interaction, Transcribe Every Voice

Record every interaction, transcribe every voice. The VCLog voice and video recording system completely and securely converts every customer interaction’s voice and video into replayable data files, automatically transmitting them to an AI engine after call to generate transcripts and summaries. While strictly complying with contact center security protocols, it ensures 100% voice capture with zero record loss. VCLog enables rapid and efficient searches across tens of thousands of call records using key call details or any keywords to locate specific recording files. It provides evidence for contact centers to resolve disputes swiftly, tools to eliminate or mitigate business risks, channels to listen to customer voices and align with their needs, and assurance to help contact centers achieve KPI targets.

Capture 100% of Calls and Texts

Full-time recording. Every customer conversation is captured, with no interaction data missed. Media files are uniformly converted into visual text, ensuring a clear view of the entire customer interaction process and a comprehensive overview of contact center operations.

Automated monitoring alerts and data preprocessing technology. Automated monitoring alerts minimize downtime by enabling rapid detection of equipment issues, empowering administrators to proactively address problems. Advanced data preprocessing technology ensures no loss of raw data during network transmission, guaranteeing the integrity of data received by VCLog. This preserves call records and maintains high voice quality.

Next-Generation IoT and Edge Recording Solutions Unveiled

SoIP records 15 agent computer operations. The SoIP Super Client supports recording across diverse communication channels, including cloud communication, cloud collaboration, and cloud live streaming. Leveraging the edge computing capabilities of agent computers, it precisely records screen images, camera footage, audio from the computer’s sound card, and network media data. It tracks and logs all computer operations, storing captured media files and operation logs centrally in VCLog for unified management and retrieval.The built-in SoIP Toolbar offers an intuitive interface for agent operations and presentations. Integrated intelligent features like facial and voiceprint recognition also provide multidimensional data support for VCDiscovery AI Supervisor.

MoIP delivers a one-stop solution for rapid deployment of in-store recording. As an innovative product independently developed by VoiceCyber, MoIP integrates multi-soundcard recording technology. A single device supports 20 channels of traditional analog audio input, 64 channels of Dante audio protocol over HD IP networks, and up to 192KHz high-definition audio input.All recordings are centrally stored in VCLog for unified management and querying, ensuring efficient data traceability and governance.

FAPs manage IoT recording files. As contact centers transition from on-premises to cloud-based deployments, delivering secure, stable, and flexible recording solutions has become a critical focus. VoiceCyber leverages cloud computing, IoT devices, and its proprietary FAPs to directly capture audio data from key enterprise devices (e.g., phones or microphones). Integrated with cloud contact center CTI or other interfaces, it fully records every conversation, delivering a secure and intelligent IoT recording solution. Additionally, VCLog provides speaker separation for mono recordings, enabling role differentiation in analog and IoT mono files. Combined with AI engines, it enhances text analysis accuracy to maximize data usability.

Seamless Integration with Modern Cloud Communication Systems, Comprehensive Interaction Data Recording

As enterprise communication rapidly shifts to the cloud, cloud-based collaboration platforms have become an unstoppable trend. VCLog seamlessly integrates with cloud communication systems (e.g., CCaaS, UCaaS). Under this cloud-driven trend, unified management of contact center and enterprise communication recordings is not only a technical upgrade but also a core driver of digital transformation. Rigorously tested, VCLog achieves seamless integration with leading UCaaS platforms (e.g., Microsoft Teams, Zoom) and CCaaS platforms (e.g., Amazon Connect, Genesys Cloud, Zoom Contact Center). Through flexible local storage management for cloud recordings, VCLog reduces reliance on cloud resources, significantly cutting long-term cloud storage costs and enabling efficient cost control.

Data security and centralized management strategies are critical. Local storage management of cloud recordings helps enterprises mitigate network instability and security risks during data transmission or cloud service processes. It ensures data privacy, sovereignty, and authenticity, shielding enterprise data from external threats. VCLog securely synchronizes cloud data to local servers while capturing call details and critical metadata, enabling multidimensional data support for unified query management and playback. VCLog’s flexible and secure local storage management robustly safeguards enterprise data assets, delivering a solid foundation for stable operations and long-term growth.

Embedded AI-Powered Transcription Capabilities

94.7% High-Accuracy Transcription. VCLog Advance embeds the “OpenAI Whisper” model, achieving 94.7% accuracy (WER: 5.3% Word Error Rate). The model was trained on 680,000 hours of multilingual and multitask supervised data collected from the web. Its vast and diverse dataset enhances robustness against accents, background noise, and technical jargon. By combining VoiceCyber’s 20+ years of speech processing expertise with “OpenAI Whisper,” VCLog Advance delivers a cost-effective transcription solution for both call recordings and counter interactions, meeting the core needs of most enterprise clients.

Secure On-Premises Deployment. The transcription engine operates on-premises, eliminating the need to transmit call data to the cloud. This ensures client data security by keeping all information within the corporate network.

100 Language Support. The engine transcribes not only Mandarin, Cantonese, and other Chinese dialects but also supports up to 100 languages, including English, Japanese, Korean, Vietnamese, Thai, German, and French. It accurately recognizes multilingual mixed speech.

Embracing AI Engines, Integrating into the AI Ecosystem

Supports Multiple AI Capabilities. VCLog deeply integrates cutting-edge AI technologies, embedding “OpenAI Whisper” while also supporting over 20 mainstream speech-to-text engines from Alibaba, Baidu, Google, iFLYTEK, Microsoft, and others. Additionally, VCLog seamlessly integrates large language models (LLMs) such as Qwen, DeepSeek, and Llama, building a full-stack AI-powered platform that delivers efficient and intelligent solution frameworks. Leveraging multidimensional data captured by VCLog, it provides robust technical and data support for intelligent application upgrades across scenarios, driving enterprise AI transformation and innovation.

Voiceprint Authentication Integration with SoIP Super Client. Integrated with VCBridge, VCLog connects to voiceprint recognition engines and displays authentication results via the SoIP toolbar, enabling agents to instantly verify speaker identities.

Automated Call Summary Generation. After call, VCLog automatically generates standardized summaries, boosting agent efficiency and freeing them to focus on high-value tasks. When customers call again, new agents access prior interaction summaries in real time to pinpoint core needs and eliminate redundant communication. Moreover, via VCLog’s open APIs, summaries sync instantly to CRM systems and integrate into quality assurance workflows, helping businesses target pain points and enhance customer satisfaction.

Audiovisual Sync Technology for Transparent Interactions. Recordings paired with transcribed text and synchronized screen/video playback create immersive multimedia experiences. This helps managers grasp key insights swiftly, uncover genuine customer needs, and elevate client understanding. The technology also enhances training and quality control. Interactive audiovisuals immerse agents in realistic scenarios, boosting engagement in training and transforming mundane QC tasks into dynamic processes, reducing errors and improving efficiency.

Intelligent Data Analytics for Precision Insights. VCLog data, combined with VCInsider, enables multidimensional analysis through categorization, correlation, alert management, and customer feedback, powered by AI and big data. VCInsider’s custom AI models ensure data authenticity while performing 100% comprehensive analysis and classification, automatically flagging high-risk calls. Integrated customer feedback further refines models, enhancing risk detection accuracy and timeliness. This end-to-end solution drives efficient risk control and operations management, elevates business security and customer satisfaction, and accelerates digital transformation.

Intelligent Data Migration & Management: Empowering Enterprise Data Asset Protection and Value Enhancement

To address historical recording data management challenges during communication platform upgrades, VCMigrate delivers a professional solution. It supports seamless migration between VCLog versions and third-party recording systems to VCLog, including automatic conversion of voice encoding formats. Migrated data can be directly processed by the Whisper engine for transcription, enabling deep data value extraction.

For complex scenarios like proprietary formats or encrypted recordings, the integrated solution of VCLog, VCMigrate, and VCBot demonstrates unique strengths. Leveraging VCBot Automations, all user recordings are automatically migrated to VCLog based on predefined schedules, achieving centralized and intelligent cross-platform data management. This innovative approach resolves inefficiencies and errors of manual operations, ensuring high standards of data integrity, consistency, and traceability.

The VCLog + VCMigrate/VCBot integration delivers multifaceted value:

• Dramatically improves data processing efficiency and reduces operational costs

• Optimizes IT resource allocation to accelerate digital transformation

• Unifies multisource recording data management and strengthens compliance

• Enhances data analysis quality for precise business decision-making

• Establishes a robust data governance framework to unlock data asset value

Beyond resolving legacy data issues, this solution builds a future-ready intelligent data management platform, empowering enterprises to maintain competitive advantages in the wave of digital transformation.

Precision in the Data Ocean: Tagging, Categorizing, and Bookmarking

Automated Tagging & Categorization. Using STT (Speech-to-Text) technology to convert voice into visual text, the system leverages LLMs (Large Language Models) to semantically analyze predefined tagging logic. It automatically identifies and categorizes key information such as call purposes, business types, and customer satisfaction levels. Tagged data seamlessly integrates with VCInsider and VCInsight for deep text analysis and quality control. The system also enables precise keyword-based search and playback of recordings, achieving efficient value extraction from massive datasets—truly “finding a needle in a haystack.”

Bookmark Management. Inserting bookmarks during voice playback allows users to quickly retrieve key sections later, significantly improving search efficiency. For lengthy recordings, bookmarks enable instant navigation to critical timestamps, eliminating manual scrubbing. Users can mark pivotal moments (e.g., service disputes) for rapid review, precise issue identification, and timely resolution.

Discover What Matters. With VCLog’s rich query capabilities, managers swiftly filter through thousands of interactions. Integrated playback of voice, screen recordings, and video reveals the full context of events, ensuring transparency and informed decision-making.

Protecting Your Data is Protecting Your Interests

Secure Data Transmission
VCLog ensures HTTPS encryption for client-server communication and supports SFTP protocols for file uploads and archiving, guaranteeing secure data transmission.

Data Security

VCLog secures sensitive data with AES128 encryption in databases and complies with financial security standards (PCI-DSS 3.0), meeting regulatory compliance objectives. Strictly adhering to PDPA requirements, it implements end-to-end sensitive data protection:

• Automatic masking of critical information (e.g., customer phone numbers, names) during raw recording.
• Desensitization of sensitive data in AI-generated text analysis results.
  This ensures security throughout the entire data lifecycle.

File Security
VCLog employs AES256 encryption to record, compress, encrypt, and store every call, ensuring comprehensive protection of interaction data. It features file integrity checks to comply with regulations, preventing tampering and malicious use of recordings.

Operational Traceability
VCLog maintains complete audit trails and logs. Detailed audit logs enable root cause analysis and accountability during security incidents. User operations are logged to swiftly detect malicious activities or attacks on the system.

Single Server Supports Up to 4,000 Channels

As large enterprises integrate AI across contact center operations and regulators tighten compliance requirements for outbound calls, coupled with the growing need for server cost reduction and carbon footprint awareness, concurrent channel density has become a critical factor in selecting recording solutions. The VCLog delivers 4,000 concurrent channels per server, ensuring robust support for high-density environments in large enterprises.

Linux and Windows Operating Systems are Supported to Better Meet the Requirements of Unified Operation and Maintenance

The system supports all versions of Microsoft Windows and offers deep compatibility with major Linux distributions, including OpenEuler, Red Hat, SUSE, Ubuntu, Oracle Linux, and CentOS. As public and private cloud services accelerate their migration to Linux platforms, seamless compatibility with these Linux OSs has become a critical evaluation criterion for software selection.

Product Combination Provides Complete Solution

VCLog is one of the intelligent customer experience management product series. Products such as SoIP、MoIP、FAPs、VCMigrate、VCBridge、VCDiscovery、VCBot、VCInsider、VCInsight、VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

Related Product List

836-0001-002，VCLog Standard Package (Windows)
836-0001-005，VCLog Advance Package (Windows)
836-1800-001，VCLog RESTful API
836-9900-005，VCLog Voice Recording License for IP
836-9600-001，VCLog Voice & Video Recording License for IP
836-****-***，Product is not all listed out, please call for inquiry