Efficient Data Migration Platform to Safeguard Enterprise Data Assets

Historical recording data that can be repurposed is a critical enterprise asset. As communication technologies evolve, contact centers are upgrading their voice communication platforms, with many adopting cloud-based solutions. VCMigrate (formerly IMAM) addresses the dual challenges of preserving historical recordings and overcoming migration complexities by offering versatile solutions tailored to diverse scenarios. It ensures complete and secure migration of massive data volumes while synchronizing database records. Migrated historical data integrates seamlessly with existing VCLog systems, eliminating conflicts and safeguarding data assets. Integrated with VCLog Advance’s transcription capabilities, it converts historical recordings into text, meeting the dynamic needs of “intelligent customer interaction management” in contact centers.
 

Centralizing All Interaction Records on a Unified Platform

Overcoming Multi-System Management Challenges. Even after deploying new recording systems, contact centers often retain legacy systems at high operational costs due to data security concerns. However, aging systems pose risks: hardware degradation, outdated software, and security vulnerabilities during upgrades threaten historical data integrity and accessibility. Agents must toggle between systems to retrieve recordings, while IT teams manage multiple platforms, driving hidden labor costs. VCMigrate centralizes all interaction records on the VCLog platform, enabling streamlined data management, rapid retrieval, and compliance risk reduction by eliminating multi-system dependencies.

Simplifying Management to Reduce Operational Costs. VCMigrate ensures full migration of customer interaction recordings with uncompromised integrity, consistency, and accuracy, meeting audit and compliance standards. It efficiently consolidates historical data from multi-brand recording systems into VCLog for unified management. This simplifies workflows for agents (no system switching) and IT teams (single-platform maintenance), boosting productivity. Enterprises gain full data control while slashing operational costs through centralized management, achieving true cost efficiency.

One-Stop Migration for Multi-Source Data. VCMigrate breaks down barriers between systems, vendors, and storage devices. It seamlessly migrates data from diverse sources — recording systems, voice recorders, local drives, storage media, or cloud-based audio/video files — enabling centralized data governance. Compatible with mainstream databases, VCMigrate supports custom configurations for XML-formatted historical recordings and metadata fields. It dynamically reorganizes audio/video files before integrating them into the VCLog database. Native support for MP3, WAV, and other formats eliminates time-consuming conversions, delivering true one-stop migration.
  

Superior performance ensures data quality, while robotics transforms the impossible into reality

Outstanding Performance Ensures Efficient and Rapid Migration. VCMigrate leverages intelligent algorithms to optimize data transfer technologies, significantly accelerating migration speeds. It enables rapid and efficient migration of massive customer interaction records and complex business data. Notably, VCMigrate integrates seamlessly with VCBot — an intelligent tool — to automate and precisely migrate recording files based on predefined schedules. This automated innovation drastically reduces time costs, allowing enterprises to refocus resources on core operations.

Comprehensive Audit Strategies to Ensure Data Integrity. VCMigrate features robust file recognition and comparison capabilities to ensure every historical recording is migrated to VCLog completely and accurately. It employs advanced audit strategies, including hash value calculations, to cross-verify data volume, quality, and log keywords before and after migration. This guarantees zero data loss or corruption, ensuring high-quality data for enterprise reuse.
   

Secure Migration Methods to Meet Compliance Standards

Encrypted Transfers for Data Security. Data is a critical enterprise asset, and its security during migration is paramount. VCMigrate uses advanced encryption algorithms to protect in-transit recordings, preventing unauthorized access or tampering. Even under cyberattacks, encrypted files safeguard privacy and business confidentiality, ensuring data authenticity and reliability.

Multi-Tier Backup Mechanisms to Ensure Data Integrity. VCMigrate incorporates multi-tier backup mechanisms to prevent data loss during unexpected migration events. It automatically backs up source files before migration begins. As each batch of files is migrated, corresponding backups are generated in real time. If issues arise, operators can restore data from backups immediately, minimizing the risk of data loss.
   

Versatile Data Migration Methods for Diverse Scenarios

  

Scenario 1: Legacy Device Replacement Migration
VCMigrate supports data migration between VoiceCyber’s proprietary products and third-party recording systems to VCLog. It also converts source audio encoding formats to match the target system’s requirements. Migrated data can be transcribed into text via the Whisper.

Scenario 2: Multi-Brand System Integration
VCMigrate enables post-call migration of third-party data to VCLog for centralized query and management. Migrated data is also transcribed by the Whisper.

Scenario 3: Automated Migration for Manual Processes
When enterprises rely on manual operations (e.g., meeting recordings or voice recorder files), traditional migration via system downloads is time-consuming and error-prone. VCMigrate leverages VCBot to automate full-file migration based on predefined schedules. Transcription via the Whisper  further enhances accuracy while eliminating manual effort and time costs.
   

User-Centric Design for Exceptional Service Experience

One-Click Migration for Simplicity. We prioritize user experience by designing an intuitive, user-friendly interface. Even non-technical users can manage complex migrations through this visual interface. With just a few clicks — selecting source/target paths and hitting “Start Migration” — VCMigrate executes predefined workflows autonomously.

Expert Team for End-to-End Support. From the moment you choose VCMigrate, our expert team provides seamless support. Pre-migration, we offer tailored consulting to design optimal solutions based on your needs. During migration, technicians resolve issues instantly via online chat, hotlines, or other channels. Post-migration, we verify results proactively to ensure 100% satisfaction and peace of mind.

Customized Solutions for Unique Requirements. Every user has unique migration needs, and our customized services address them all. Whether defining file filters, prioritizing migration sequences, or adapting workflows, VoiceCyber’s team customizes VCMigrate to align with your goals. Through collaboration and rigorous testing, we deliver solutions that perfectly match your operational workflows.

 

 

Product Combination Provides Complete Solution

VCMigrate is one of the intelligent customer experience management product series. Products such as VCLog, SoIP, MoIP, FAPs, VCBridge, VCDiscovery, VCBot, VCInsider, VCInsight, VCCare, etc. can form a complete and flexible intelligent customer experience management solution. Each product from the combination can also be used in standalone or combined. While contact centers development is progressing, technology helps to provide customer with compliance and high-quality customer service thus assist the enterprise to enhance resilience.

 

 

 

A complete product series that provides the possibility for sustainable development

We focus on research, development and production of “Customer Interaction Intelligent Management” related product. After a long period of experience accumulation, a complete product series has now been formed. Providing optional solutions for customer at each different development stage for “Customer Interaction”. With the maturity of artificial intelligence technology, we will continue to combine new artificial intelligence technology to develop more intelligent products, so that “Customer Interaction Intelligent Management” can achieve sustainable development.
 
 

CX using AI to improve customer satisfaction, EX using AI to improve employee value

We are good at summarizing and discovering the co-promotion point from the project, which is the innovation point that the customer and we are eager to achieve, and this innovation is not a slogan, but to abandon the old thinking and do it. From now on, we will focus on CX and EX respectively, provide a better software portfolio for customers to choose from, meet the different needs of customers in CX and EX, and help our customers create higher satisfaction and higher employee value.

 
 
 
Related Product List

846-3801-001, VCMigrate (IMAM) Base Package (Windows)
846-3801-022, VCMigrate (IMAM) License
846-3801-***, Product is not all listed out, please call for inquiry