VoiceCyber Co., Ltd. (referred as VoiceCyber) participated in the “FiNext – InsurTech 2019 Insurance Technology Summit” held at The Longemont Hotel in Shanghai (1116 Yan’an W Rd, Changning Qu, China) on 19th of June.
During the exhibition, VoiceCyber exhibited the latest physical stores and contact centers, customer service experience intelligent unified management solution which combining artificial intelligence engine to integrate various data of physical store and contact center, in order to implement unified management of voice, video, screen recording, quality inspection, etc in a system. This can achieve multi-dimensional monitoring to the physical stores and contact centers which maximizing the constraint and regulation of service behavior of employees, effectively protect the legitimate rights and interests of enterprises and customers.
At the booth, many attendees showed strong interest to the customer service experience intelligent unified management solution for physical stores and contact centers presented by VoiceCyber.
Since its establishment in 2001, VoiceCyber Co., Ltd. has been dedicated to provide contact centers with the best workforce optimization solutions (WFO), with the products included contact center voice and video recording, screen recording and monitoring, intelligent quality inspection, business intelligence, artificial intelligence, etc.